CHECK-IN / CHECK-OUT
On the day of arrival your luxury room is available for you from 3 p.m.
We request that you leave your room by 10.30 am on your day of departure. You are nevertheless welcome to enjoy your last day with us! The whole wellness area including showers, changing rooms and lockers are all available to you free of charge! Before your departure you can enjoy our lunch & afternoon snack - please note that we charge 9 Euro per person!

CANCELLATION POLICY
We like nothing more than contented guests in our hotel. You like nothing more than enjoying your time out to the max. 2020 is an unusual year presenting us with a new situation and unique challenges.
COVID-19 RELATED CANCELLATION: Because you never know what happens, we recommend our travel cancellation insurance. It also pays out for cancellations due to being infected with Coronavirus (upon presentation of a medical certificate). If you have any questions or require further information, please call us. Many thanks.
During the year 2020 are valid the following applies - for any deposits paid, we will send you a voucher:
For cancellation up to 14 days prior to your arrival there is no cancellation fee.
For cancellation 13-7 days before arrival we charge 50% of the total amount,
for cancellation 6-4 days before arrival we charge 70%,
and for cancellation within 3 days prior to arrival, late arrival, early departure, and no show 100% of the price.
Should
- the government of your country of origin issue a travel warning for South Tyrol
- the government of your country of origin require quarantine after a holiday in South Tyrol
- border closures occur
you can cancel your booking free of charge until the day before your arrival.

Generally the following applies:
For cancellation up to 30 days prior to your arrival there is no cancellation fee.
For cancellation 29-15 days before arrival we charge 50% of the total amount,
for cancellation up to 4 days before arrival we charge 70%,
and for cancellation within 3 days prior to arrival, late arrival, early departure, and no show 100% of the price.
For any deposits paid, we will send you a voucher.

GARAGE PARKING
With some types of room parking in the underground car park is included in the price. These are room types 40, berg.tal, Edel & Weiss, Family Wellbeing Suite, Fashion, Giardino de Luxe, In Style, Nature, Spa Suite Royal, Sportive. We regret that we cannot allocate an own underground car parking to the other room types as the number of spaces is limited. SPECIAL: Free underground parking for everyone - as long as spaces are available!

PETS
We ask for your understanding that pets are not permitted.

INTERNET
WiFi is available throughout the Hotel Monika ... naturally still free of charge. If you do not want to bring your own laptop you can use our tablets or the iMac surf station.

CHILDREN’S DISCOUNT
The children’s discount applies only to children sharing with their parents. For children from 14 years the local tax is also payable. Please note that the focus of the Hotel Monika is on wellness and relaxation during your holiday. Families with children therefore are subject to a slightly reduced offer: We would like to ask you for quiet. We thank you for your understanding!
Small children up to 36 months: 60% discount
Children from 3 to 8 years: 40% discount
Children from 8 to 16 years: 20% discount

MEALS
We indulge you with a sumptuous alpine breakfast buffet, small dishes at lunchtime, an afternoon snack and a 5-course evening meal. We are not able to offer a price discount for meals not taken.

LOCAL TAX
for guests from 14 years of age

SMOKING
THE MONIKA is a non-smoking hotel. There are outdoor smoking areas.

SHUTTLE SERVICE
Mobile even without your own car: Our daily shuttle is available to you free of charge. In the winter the shuttle takes you to the lower cable car station Helm/Monte Elmo, in the summer to the starting points of some of the hikes and mountain tours.

PAYMENT METHODS
We accept Visa, Mastercard, Maestro, VPay, International EC-cards. If you pay in cash (please note any applying legal restrictions of currently 1.999 Euro) we grant a discount of 1 %.
Any new price lists replace the current ones. In the event of unforeseeable economic developments or changes of the current VAT rate of 10 percent an adjustment will be made.

ROOM LAYOUT
The room layout is a general sketch. Differences in furniture and furnishings are possible.

ROOM REQUESTS
We ask for your understanding that we are able to accept requests for room types but not for Floors and room numbers.